Delete your account. modsi control: delete your account and data – in the app, in the browser or on request

How to delete your account for “modsi control” – the app for iOS and Android and the web application of modsi, provided by EX-IT GmbH & Co. KG. Deletion is permanent and cannot be undone.

App
“modsi control” for iOS and Android, and modsi control in the browser at modsi.de
Provider
EX-IT GmbH & Co. KG, Bahnhofstraße 17, 63571 Gelnhausen, Germany
Effect
Immediate and permanent – the account cannot be restored.

In the “modsi control” app

On iPhone, iPad and Android devices, you can delete your account completely in the app – without going to the website.

  1. Open “Account & security”Sign in, tap “More” at the bottom and then “Account & security” – or tap the account icon at the top and then “Account & security”. On a tablet, “Account & security” is in the sidebar.
  2. Tap “Delete account”At the very bottom, in the “Delete account” section.
  3. Review and confirm “What happens”The app shows which companies are affected. Tick “I understand that my account will be permanently deleted” – and, if shown, the companies that will also be deleted (“Also delete …”) and “I understand that I'll be removed from these companies”.
  4. “Confirm with password”Enter your password. If two-factor authentication is active (“Confirm with password and code”), also enter a code from your authenticator app or a recovery code.
  5. Tap “Delete account permanently”The account is deleted immediately and you are signed out. You will receive a confirmation email at your previous address.

In the web application in the browser

In modsi control in the browser – on a computer, tablet or phone.

  1. Sign inSign in at modsi.de/anmelden.
  2. Open “Account & security”In the navigation or via your name at the top right.
  3. Choose “Delete account …”The button is at the very bottom, in the “Delete account” section.
  4. “1. Review the impact”You will see which companies are affected. Confirm each company that will also be deleted individually (“Permanently delete … and all its data”), then choose “Next”.
  5. “2. Confirm with your password”Enter your password – if two-factor authentication is active, also a code from your authenticator app or a recovery code – and choose “Permanently delete account”. You will be signed out and receive a confirmation email.

If you own a company

Other members
If you are the only owner of a company with other members, deletion is not possible at first: make someone else an owner (under “Team”) or delete the company (under “Settings”). You can then delete your account.
Only member
If you are the only member of a company, it is deleted together with your account – including all media, playlists, overlays, locations and all other data; the screens are unpaired. You confirm this explicitly for each company. A current subscription ends immediately; there is no automatic refund.
Other companies
In all other companies, only your membership is removed. The companies and their data remain available to the other members.

What is deleted

  • All account data, sessions, passkeys, 2FA data, push tokens, in-app notifications and the security log are deleted immediately – on all devices.
  • Your memberships in companies and pending invitations to your email address.
  • Companies of which you are the only member and whose deletion you have confirmed, including their media.
  • In data that remains in other people’s companies (such as who uploaded a media item), the reference to your account is removed.

What is kept – and for how long

Check value of the email address: 24 months
To prevent the free trial from being used more than once by deleting the account and registering again, we thereafter store only an irreversible check value (HMAC) of your email address, from which the address cannot be recovered (Art. 6(1)(f) GDPR, prevention of misuse), for 24 months after the account has been deleted.
Invoice data: 8 years
We retain invoice data for 8 years in accordance with § 147 AO (Abgabenordnung – German Fiscal Code), § 14b UStG (German VAT Act) and § 257 HGB (Handelsgesetzbuch – German Commercial Code) (statutory retention).
Backups: up to 30 days
The database backups are deleted automatically after 30 days. Deleted data therefore also disappears from the backups after 30 days at the latest. In the object storage for media, we retain older versions of deleted or replaced files for up to 30 days.
Requests: 12 months
If you ask us to delete your account via the contact form or by email, the following applies to this request: deletion 12 months after processing has been completed, enquiries still open at the latest 24 months after receipt, unless a statutory retention obligation applies.

Without access to the app or your account

Forgotten your password? Reset it at modsi.de/passwort-vergessen and then delete your account yourself as described above.

If you can no longer sign in – for example because you no longer have access to two-factor authentication – ask us to delete your account: via the contact form with the topic “Delete account” or by email to info@ex-it.eu. Please state your account’s email address.

We confirm your identity via your account’s email address: we contact you at this address and only delete the account once you have confirmed the deletion from there. The same rules for companies apply as above; you will receive a confirmation after the deletion.

For details, see our privacy policy (sections 4, 5, 9 and 11).